Jens Alberts

Second study accepted for publication

New theory paper on the emergence and consequences of trust in information systems

Our second study, in which we developed and described the theoretical model of our research project, has now been accepted for publication in the Zeitschrift für Arbeits- und Organisationspsychologie. In the review and theory paper we deal with the question of how trust in digital information systems is created and what the consequences are.


Digitalization, enhanced storage capacities, and the Internet of Things increase the data volume in modern organizations. To process and make use of this data and to avoid information overload, management information systems (MIS) are introduced that collect, process and analyze relevant data. However, a precondition for the application of MIS is that users trust them. Extending accounts of trust in automation and trust in technology, we introduce a new model of trust in MIS that addresses the conceptual ambiguities of existing conceptualizations of trust and integrates initial empirical work in this field. In doing so, we differentiate between perceived trustworthiness of an MIS, experienced trust in an MIS, intentions to use an MIS, and actual use of an MIS. Moreover, we consider users’ perceived risks and contextual factors (e.g., autonomy at work) as moderators. The introduced model offers guidelines for future research and initial suggestions to foster trust-based MIS use.

Zeitschrift für Arbeits- und Organisationspsychologie

Meeßen, S. M., Thielsch, M. T., & Hertel, G. (2020). Trust in management information systems (MIS): A theoretical model. Zeitschrift für Arbeits- und Organisationspsychologie, Vol. 64 (No. 1), 6-16.