Jens Alberts

Fourth study accepted for publication

New Paper on Trust in Information Systems

The essential role of trust in the use of information systems in the work context for releasing cognitive capacities, improving performance, and increasing well-being can now be read in our new article. The article is published in the english-language journal Ergonomics.


Initial results suggest that decision support systems (DSSs) can trigger ‘directed forgetting’ in business settings if users trust in the DSS (Hertel et al., 2019). In the present study, we further examined this trust effect on DSS-cued forgetting and related positive effects on users’ cognitive resources, performance, and well-being. Moreover, we investigated how trust translates into behavioral intentions to use a DSS, and into actual usage of the DSS. Finally, we examined if risk-related framing of decision outcomes (loss vs. gain framing) moderates trust effects on directed forgetting and behavioral intentions. In line with our expectations, results of an experiment with N = 200 participants confirmed that trust significantly enhances directed forgetting, performance, and well-being. Behavioral intentions fully mediated the trust effect on DSS use. Framing of decision outcomes showed no moderation but a main effect on directed forgetting, with loss framing reducing the directed forgetting effect.

Practitioner summary: This experimental study demonstrates the importance of trust in information systems to leverage positive effects of these systems on users’ cognitive resources, performance, and well-being in a simulated complex business setting.


Meeßen, S.M., Thielsch, M. T., Riehle, D. M. & Hertel, G. (in press). Trust is essential: Positive effects of information systems on users’ memory. Ergonomics.